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July 11, 2018

If you've made rules and procedures in your company my bet is that their formation has been prompted by bad behaviour...

...I'd also bet that that 'bad' behaviour was coming from a small proportion of outliers in the company probably no more than 10 - 20% of the staff.


July 5, 2018

Measurement is essential for achievement.

Without measurement we really don't know how we're doing.

If you miss the start of a football match on TV, when you tune in the first thing you want to know is the score!

Measurement is the only real way to know whether you're mak...

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