Addressing the bottom 10%...


If you've made rules and procedures in your company my bet is that their formation has been prompted by bad behaviour...

...I'd also bet that that 'bad' behaviour was coming from a small proportion of outliers in the company probably no more than 10 - 20% of the staff.

It's somehow a natural thing to do to try and put in some kind of control system to address behaviour that doesn't conform to what we'd like.

However...there is double the danger in formulating rules and procedures in this way as the video above explains in more detail.

Most likely you don't change the behaviour of the people you're addressing with the rule...and you frustrate the people who don't really need it.

Ian

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