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August 13, 2020

We all love a bit of a discount don't we? Whether it's buying a new TV, a phone or a car for ourselves or procuring a service or product for our business...but can the price be too low?

The price negotiation...

I'm pretty sure we've all faced this situation or something...

April 16, 2020

Very much hope that this catches you happy, healthy, safe and strong...


The current crisis situation is giving us much to think about in our businesses. Decisions we may have been considering over months or years are now being compressed into days and weeks. The future...

March 25, 2020

First of all as I'm writing this let me do a shout out to everyone who's working at home, may be has a wife or husband in a similar situation and also children for company too. I'm sending love and inspiration, resolve and encouragement to do whatever you can to stay c...

March 19, 2020

Panic is contagious...but so is leadership!

Yes, these are unprecedented times and I don't think there's anyone who can confidently predict what is going to happen as the global COVID-19 pandemic progresses.

What we can do is comply with the relevant laws and restriction...

March 9, 2020

...probably more than you think!

Small things that we continually miss are costing us profit. Lots of profit!

In today's oversupplied market, lots of companies can provide the same product for roughly the same price. So when everything risks looking like everything else,...

February 13, 2020

We all want to be the best don't we? Don't we?

Well, may be. But if we do, here are a few questions...

Do we really know what "best" means? 

In sport it's a little easier to measure as there are quantifiable metrics that we can (generally) agree on, although comparing pla...

February 5, 2020

I've mentioned oversupply before. The fact that - in mature economies - for everything we commonly consume, there are a host of alternatives for potential (and current) customers. The supply chain is now that good! And this applies to professional services as well as p...

January 28, 2020

Building and sustaining a brand takes work. Continual work. However, it's much easier to achieve if two key elements are in alignment: how you treat customers externally and how you treat your team members internally.

What is a brand to begin with?

So much has been publi...

December 23, 2019

I really hope that the end of the calendar year is a healthy and happy time for you, and a time for celebration and preparation for new things to come.

I know that time itself continues to flow and the the numbers by which we measure our times and dates are man-made, bu...

December 13, 2019

Many of us have experienced having a member of our staff resign. Traditionally this has been viewed as something negative. It may trigger recruitment to replace the lost staffer, possibly short-term shuffling around until a suitable candidate is secured and a likely lo...

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